The best warranty is one you’ll never need.

As the leading lacrosse manufacturer we’re proud to stand behind our products, even when we’re confident they’ll do just fine on their own. That’s why we provide an industry leading warranty on all products when purchased from an authorized Epoch dealer.

Dragonfly Elite Warranty Details:

Epoch Lacrosse Dragonfly Elite shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

Dragonfly Pro Warranty Details:

Epoch Lacrosse DragonflyPro shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of 6 Months against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

Dragonfly Select Warranty Details:

Epoch Lacrosse Dragonfly Elite shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of 3 Months  against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

Dragonfly IntegraX Warranty Details:

Epoch Lacrosse Dragonfly IntegraX shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

Dragonfly Integra Warranty Details:

Epoch Lacrosse Dragonfly Integra shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

 

Dragonfly iD Warranty Details:

Epoch Lacrosse Dragonfly iD shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of 6-months against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

 

Epoch iD Vision Warranty Details:

Epoch Lacrosse shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of 60-days against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

When the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip is expected to wear and will vary by player to player.

 

Prequel  Warranty Details:

Epoch Lacrosse heads are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. Heads modified intentionally by means such as, but not limited to; pinching, baking, bending, drilling, excessive flexing or other deliberate misuse are NOT covered by warranty.

If an Epoch Lacrosse head fails due to a material or manufacturing defect, we offer a 1-time replacement with the same product or one of similar or higher market value. 

Epoch will use best efforts to replace “colored” heads with the same or similar color, however we cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective heads must be shipped at the owner’s expense, with the issued Return Authorization number and copy of the original receipt.

Once the defective head is returned, and it has been determined that the failure was a result of material or manufacturing failure, a replacement will be sent to the address provided.

Sequel  Warranty Details:

Epoch Lacrosse heads are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. Heads modified intentionally by means such as, but not limited to; pinching, baking, bending, drilling, excessive flexing or other deliberate misuse are NOT covered by warranty.

If an Epoch Lacrosse head fails due to a material or manufacturing defect, we offer a 1-time replacement with the same product or one of similar or higher market value. 

Epoch will use best efforts to replace “colored” heads with the same or similar color, however we cannot guarantee an exact replacement.

To request a Return Authorization please email here.

Defective heads must be shipped at the owner’s expense, with the issued Return Authorization number and copy of the original receipt.

Once the defective head is returned, and it has been determined that the failure was a result of material or manufacturing failure, a replacement will be sent to the address provided.

Z-ONE  Warranty Details:

Epoch Lacrosse heads are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. Heads modified intentionally by means such as, but not limited to; pinching, baking, bending, drilling, excessive flexing or other deliberate misuse are NOT covered by warranty.

If an Epoch Lacrosse head fails due to a material or manufacturing defect, we offer a 1-time replacement with the same product or one of similar or higher market value. 

Epoch will use best efforts to replace “colored” heads with the same or similar color, however we cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective heads must be shipped at the owner’s expense, with the issued Return Authorization number and copy of the original receipt.

Once the defective head is returned, and it has been determined that the failure was a result of material or manufacturing failure, a replacement will be sent to the address provided.

Otter Mesh Warranty Details:

Epoch Lacrosse Otter Mesh is warranted to the original owner when purchased from an Authorized Retailer for the period of three (3) months against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse Otter Mesh fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value.  

Please note:  Dying, coloring, cutting, adding wax or other foreign substance will void the warranty of Otter Mesh.

To request a Return Authorization please click here.

Defective Otter Mesh must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt.

Integra Protective Warranty Details:

Epoch Lacrosse Integra Protective equipment is warranted to the original owner when purchased from an Authorized Retailer for the period of THIRTY (30) DAYS against defects (i.e. Stitching, material flaws) in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse Integra Protective equipment product fails due to a material or manufacturing defect, we offer a ONE (1) TIME replacement with the same product or one of similar or higher market value. Normal wear and tear can be expected and is not covered under warranty.

Epoch will use best efforts to replace custom protective equipment with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement. Epoch reserves the right to replace “custom” gear with stock product of equal or greater value.

To request a Return Authorization please click here.

iD Protective Warranty Details:

Epoch Lacrosse iD Protective equipment is warranted to the original owner when purchased from an Authorized Retailer for the period of THIRTY (30) DAYS against defects (i.e. Stitching, material flaws) in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse Integra Protective equipment product fails due to a material or manufacturing defect, we offer a ONE (1) TIME replacement with the same product or one of similar or higher market value. Normal wear and tear can be expected and is not covered under warranty.

Epoch will use best efforts to replace custom protective equipment with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement. Epoch reserves the right to replace “custom” gear with stock product of equal or greater value.

To request a Return Authorization please click here.

IntegraX Protective Warranty Details:

Epoch Lacrosse Integra Protective equipment is warranted to the original owner when purchased from an Authorized Retailer for the period of THIRTY (30) DAYS against defects (i.e. Stitching, material flaws) in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse Integra Protective equipment product fails due to a material or manufacturing defect, we offer a ONE (1) TIME replacement with the same product or one of similar or higher market value. Normal wear and tear can be expected and is not covered under warranty.

Epoch will use best efforts to replace custom protective equipment with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement. Epoch reserves the right to replace “custom” gear with stock product of equal or greater value.

To request a Return Authorization please click here.

Purpose Warranty Details:

Epoch Lacrosse heads are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. Heads modified intentionally by means such as, but not limited to; pinching, baking, bending, drilling, excessive flexing or other deliberate misuse are NOT covered by warranty. 

If an Epoch Lacrosse head fails due to a material or manufacturing defect, we offer a 1-time replacement with the same product or one of similar market value. 

Epoch will use best efforts to replace “colored” heads with the same or similar color, however we cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective heads must be shipped at the owner’s expense, with the issued Return Authorization number and copy of the original receipt.

Once the defective head is returned, and it has been determined that the failure was a result of material or manufacturing failure, a replacement will be sent to the address provided.

Purpose Dragonfly Warranty Details:

Epoch Lacrosse shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with “same” or “similar” graphics, however we don’t inventory custom products and cannot guarantee an exact replacement.

To request a Return Authorization please click here.

Defective shafts must be shipped, at the owner’s expense with the issued Return Authorization number and copy of the original receipt

One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided.

*Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty.  Alloy Shafts (Legend or Mettle) may bend, Slip/Grip and Soft Touch clear coat are expected to wear and will vary by player to player.

Purpose Ladder and (Other Pockets) Warranty Details:

Epoch Lacrosse Purpose Ladder or Other Pocket(s) is warranted to the original owner when purchased from an Authorized Retailer for the period of thirty (30) days against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse a Purpose Ladder or Other Pocket(s) fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value.
Please note:  Dying, coloring, cutting, adding wax or other foreign substance will void the warranty of your Pocket. 

To request a Return Authorization please click here.